# Wallet connectivity problem

**URL:** <https://community.venus.io/t/wallet-connectivity-problem/3877>\
**Category:** Uncategorized\
**Created:** [November 3, 2023, 5:15am UTC](https://community.venus.io/t/wallet-connectivity-problem/3877 "2023-11-03T05:15:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Alex.shulz](https://community.venus.io/letter_avatar_proxy/v4/letter/a/57b2e6/32.png) [@Alex.shulz](https://community.venus.io/u/Alex.shulz)\
**Post date:** [November 3, 2023, 5:15am UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/1 "2023-11-03T05:15:34Z")

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Dear everyone  
My wallet doesn’t connect to Venus protocol. It means it connect and for a second shows it is connected but my dashboard doesn’t appear. And in a second my address changed to connect wallet. What do I have to do? I want to withdraw but I can’t.

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**Author:** ![Danny](https://community.venus.io/user_avatar/community.venus.io/danny/32/2200_2.png) [@Danny](https://community.venus.io/u/Danny)\
**Post date:** [November 3, 2023, 4:32pm UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/2 "2023-11-03T16:32:16Z")

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Try disconnecting your connected wallet, make sure your wallet is unlocked (metamask), then refresh the page and connect again.

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**Author:** ![Alex.shulz](https://community.venus.io/letter_avatar_proxy/v4/letter/a/57b2e6/32.png) [@Alex.shulz](https://community.venus.io/u/Alex.shulz)\
**Post date:** [November 3, 2023, 4:50pm UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/3 "2023-11-03T16:50:19Z")

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I did it several time. I have other wallets connected with one extension. All others work. Only one wallet doesn’t connect. Actually it connects for one seconds and again disappear the dashboard. What should I do?

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**Author:** ![Danny](https://community.venus.io/user_avatar/community.venus.io/danny/32/2200_2.png) [@Danny](https://community.venus.io/u/Danny)\
**Post date:** [November 3, 2023, 5:58pm UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/4 "2023-11-03T17:58:59Z")

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Most likely an issue on your Wallet side. If you connect to Venus with another wallet it works correctly right?

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**Author:** ![javadjk](https://community.venus.io/user_avatar/community.venus.io/javadjk/32/2505_2.png) [@javadjk](https://community.venus.io/u/javadjk)\
**Post date:** [December 16, 2024, 2:50pm UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/5 "2024-12-16T14:50:27Z")

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Hello,  
I have been experiencing this issue for a long time. I am unable to connect to Venus Protocol using 3 of my wallets. However, I can connect successfully with 4 other wallets. I have tested this with various types of wallets, including MetaMask and SafePal, but the problem persists. The wallet connects momentarily, shows as connected, but then my dashboard doesn’t appear, and within seconds, the address changes back to “Connect Wallet.”  
Thank you.

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<div class="post-metadata">

**Author:** ![Danny](https://community.venus.io/user_avatar/community.venus.io/danny/32/2200_2.png) [@Danny](https://community.venus.io/u/Danny)\
**Post date:** [December 16, 2024, 2:53pm UTC](https://community.venus.io/t/wallet-connectivity-problem/3877/7 "2024-12-16T14:53:05Z")

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These wallets might have been blacklisted if they have been flagged interacting with some Scam contracts or exchanges in prohibited jurisdictions. Please join our Tech Support Topic on Telegram. Our Mods can definitely help figure this out. Beware of Scammers replying to you or asking you to connect to any sort of Wallet verification link!

The only official Telegram group is: [Telegram: Contact @venusprotocol](https://t.me/venusprotocol)